"IF YOUR GOALS DON’T SCARE YOU, THEY AREN’T BIG ENOUGH."

~Reece Robertson

EXECUTIVE SUMMARY

Steph is an accomplished strategic leader with a track record of success in both publicly traded and private equity-owned organizations. With a focus on global operations and long-term strategies, Steph has demonstrated expertise in managing multifaceted programs and driving organizational growth.

With over thirty years in the healthcare sector and fifteen years of senior-level experience in technology and service operations, Steph has honed her skills in developing and building operating units, products, and programs. She is particularly adept at contract negotiations and leading large-scale transformation projects and initiatives.

Steph’s leadership abilities are evident in her current role as Chief Operating Officer for Convey Health Solutions. In this position, she is responsible for guiding the operational direction and execution of the $400 million enterprise, which includes overseeing mergers and acquisitions and partnership integrations. Leading a team of nearly 2,500 employees in the continental US and the Philippines, Steph effectively manages complex client relationships with leaders at global healthcare companies such as Cigna and Optum.

Overall, Steph’s strong leadership, people development skills, process improvement expertise, and ability to leverage technology make her a valuable asset in reducing costs and improving operational performance.

Education

Nova Southeastern University

Master of Science – Accounting

Bachelor of Science – Business Administration

Minor – Banking & Finance

Convey Health Solutions

2005 – Present

  • Chief Operating Officer (Current)
  • President, Technology (2021 – 2023)
  • Senior Vice President and General Manager (2013 – 2021)
  • Vice President, Business Development and Marketing (2012 – 2013)
  • Vice President, Client Services (2009-2011)
  • Assistant Vice President, Implementations (2007 – 2009)
  • Director, Managed Care Operations (2005 – 2007)

UnitedHealth Group

2003 - 2005

  • Director of Channel Marketing

MSJ Marketing Group

2002 – 2003

  • Founder & President

Aetna (formerly Vista Health Plan)

1996 - 2002

  • Vice President, Product Development (2001 – 2002)
  • Director, Product Development (1999 – 2001)
  • Manager, Product Development (1996 – 1999)

Cigna Dental Health

1993 - 1996

  • Senior Underwriter (1995 – 1996)
  • Underwriter (1994 – 1995)
  • Account Manager (1993 – 1994)
Steph celebrates ten year anniversary of Convey Health’s Philippines operation where she manages approximately 800 employees and contractors, 2023
Steph and her team commemorate the opening of Convey Health’s newest Philippines site through a traditional ribbon cutting and blessing of the site ceremony, 2023

Girl Power Rocks

girlpowerrocks.org

Board Director since April 2022
Appointed Board Chair, 2024
Committee Chair, Fundraising & Sustainability
Event Chair, Annual Brunch & Swing Weekend
Past Secretary

National Association of Corporate Directories

nacdonline.org

Member since April 2022

Women Business Leaders

wbl.org

Member since October 2022

ICABA World Network

icabaworldnetwork.com

Member since February 2023

International Women's Forum of Florida

iwfflorida.org

Member since October 2023

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